The Institute of Banking and Personnel Selection has released an official notice regarding the change in IBPS Clerk designation. The Institute of Banking Personnel Selection will soon release the IBPS Clerk Notification 2025. The official schedule of prelims and mains exams has been released in the IBPS Exam Calendar 2025 on the 15th of January 2025. 

• Now, the IBPS has officially announced the change in IBPS Clerk - XIV designation. 
• The Clerks' designation has been changed to “Customer Service Associate” (CSA).
• Check the PDF for the full details regarding this change in IBPS Clerk designation.

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Change in IBPS Clerk Designation

IBPS Clerk CRP - XIV notification is yet to be released. The preliminary exam for this recruitment is scheduled to be conducted on 30.08.2025, 06.09.2025, 07.09.2025 and the main exam will take place on 09.11.2025. Now, the IBPS has officially changed the Clerks designation.

• As per the decision of the Competent Authority, IBPS has changed the designation nomenclature for the Clerical cadre in Public Sector Banks.
• The existing designation of Clerks has been changed to “Customer Service Associate” (CSA) and this change in designation is effective from 01.04.2024.
• Henceforth, the CRP CLERKS–XIV shall be construed and read as CRP-CSA-XIV [Common Recruitment Process for recruitment of Customer Service Associates (CSA)].
• Note -  All other terms & conditions as mentioned in the Detailed Notification dated 01.07.2024 remain unchanged.

Download Official Notice PDF on IBPS Clerk Designation Change

Check IBPS Clerk Cut Off 

IBPS Clerk 2025 - Important Dates

The IBPS Clerk Recruitment 2025 important dates are given here. Here is the schedule regarding the IBPS Clerk 2025 exam dates and result dates.

IBPS Clerk Salary 2025

IBPS Clerk Vacancy 2025

IBPS Clerk Syllabus & Exam Pattern

IBPS Clerk Previous Year Paper

FAQs

Q: What about the IBPS Clerk Designation change?

The existing designation of IBPS Clerks has been changed to “Customer Service Associate” (CSA) and this change in designation is effective from 01.04.2024.

Q: What is the full form of CSA?

The full form of CSA is Customer Service Associate.