The Institute of Banking and Personnel Selection has released an official notice regarding the change in IBPS Clerk designation. The Institute of Banking Personnel Selection will soon release the IBPS Clerk Notification 2025. The official schedule of prelims and mains exams has been released in the IBPS Exam Calendar 2025 on the 15th of January 2025. 

• Now, the IBPS has officially announced the change in IBPS Clerk - XIV designation. 
• The Clerks' designation has been changed to “Customer Service Associate” (CSA).
• Check the PDF for the full details regarding this change in IBPS Clerk designation.

Attempt IBPS Clerk Free Mock Test

Change in IBPS Clerk Designation

IBPS Clerk CRP - XIV notification is yet to be released. The preliminary exam for this recruitment is scheduled to be conducted on 30.08.2025, 06.09.2025, 07.09.2025 and the main exam will take place on 09.11.2025. Now, the IBPS has officially changed the Clerks designation.

• As per the decision of the Competent Authority, IBPS has changed the designation nomenclature for the Clerical cadre in Public Sector Banks.
• The existing designation of Clerks has been changed to “Customer Service Associate” (CSA) and this change in designation is effective from 01.04.2024.
• Henceforth, the CRP CLERKS–XIV shall be construed and read as CRP-CSA-XIV [Common Recruitment Process for recruitment of Customer Service Associates (CSA)].
• Note -  All other terms & conditions as mentioned in the Detailed Notification dated 01.07.2024 remain unchanged.

Download Official Notice PDF on IBPS Clerk Designation Change

Check IBPS Clerk Cut Off 

IBPS Clerk 2025 - Important Dates

The IBPS Clerk Recruitment 2025 important dates are given here. Here is the schedule regarding the IBPS Clerk 2025 exam dates and result dates.

IBPS Clerk Salary 2025

IBPS Clerk Vacancy 2025

IBPS Clerk Syllabus & Exam Pattern

IBPS Clerk Previous Year Paper

FAQs

Q: What is the new designation for IBPS Clerk?

The IBPS Clerk post has now officially been renamed as Customer Service Associate (CSA) as per the latest notification from IBPS.

Q: Why was the IBPS Clerk designation changed?

The designation was updated to better reflect the evolving responsibilities of clerical staff in customer-facing roles across banks.

Q: Will the job role or responsibilities change with the new title?

No major changes in core duties. As a CSA, you will continue handling front-office tasks like customer service, account handling, cash operations, and data entry.

Q: Does this designation change affect my existing application?

Not at all. If you’ve already applied or plan to apply for IBPS Clerk-XIV, your application remains valid. Only the title has been updated.

Q: Will the exam pattern or syllabus change due to this designation update?

No, the exam pattern, syllabus, and selection process remain exactly the same as mentioned in the IBPS Clerk Notification.

Q: Is there any change in salary or pay scale after the new title?

No change in salary or benefits. The pay structure remains aligned with the existing IBPS Clerk pay scale and allowances.

Q: When will the detailed notification for IBPS Clerk 2025 be released?

The IBPS Clerk Notification 2025 is expected soon. As per the IBPS Calendar 2025, the Prelims and Mains dates are already out.

Q: Where can I find the official notice regarding the designation change?

You can check the official PDF notice released by IBPS on their website. The document outlines the designation update and other key details.